Right of withdrawal/cooling-off period
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. When returning the complete order (all products), you will be credited the full order amount, including shipping costs. Note: Shipping costs will not be credited when returning single products from the same order. The costs for returning from your home to the web shop are for your own account. Within the Netherlands, these costs are approximately 6.95 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us via firstname.lastname@example.org. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.
Except sealed products
You have the right to cancel your order up to 14 days after receipt without giving any reason to cancel, provided that the seal has not been broken. In the event that the sealing is broken your order is final and cannot be returned. If you make use of your right of withdrawal, After the cancellation you have14 days to return your product. You will get the full amount, including shipping credited. Only the costs for returning the product to the store are for your own account. If you make use of your right of withdrawal, you will return the product with all delivered accessories and – if reasonably possible – in its original condition and packaging to the entrepreneur. To make use of this right, you can contact us by sending an email to: email@example.com. We will refund the amount within 14 days after we have received the product in good order.
Exception sustainable products
We credit all products that this webshop sells, except grow kits and truffles. These cannot be returned. Due to the return process, the freshness of these goods will decrease in quality. These cannot be resold and will therefore be destroyed. The right of withdrawal is therefore not applicable. The sale is final after successful payment.
Rules order returned back to us
If an order is returned to us that has been offered several times by GLS or DHL, but has not been delivered and is returned, we will email you twice with the option of whether we should resend or credit the package. We will credit the amount for all products except truffles and mushroom grow kits (see exception sustainable products). Of course, shipping costs will have to be paid again, and we will create a payment link with the shipping costs. As soon as this has been paid, we will immediately send the goods.
Please note: you have 4 weeks to respond to our email. If you do not respond within these 4 weeks, the purchase and settlement of this order will be complete, and we will no longer ship the goods, and we will credit the amount of the goods, provided it concerns grow kits or truffles.